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Special ordered items and Clearance Center items are non-returnable.
Items must be returned within 30 days of invoice with a receipt. A store credit will be given to any purchase returned within 30 days of invoice with out a receipt.
Shipping and Handling fees are the responsibility of the client. Shipping and Handling fees are non-refundable.
All returns must be in re-sellable and like-new condition. (We assume they arrive in like-new condition with no scratches, nicks or dings. Please let us know immediately upon receipt if that is not the case.)
Any item that is scratched, nicked, or dinged is no longer like-new or re-sellable and is subject to a restocking fee of up to 50%.
Additional Warranty Information:
Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to the manufacturer's instructions and/or subjected to improper handling, packaging or return shipping by the customer, is ineligible for exchange, refund or warranty consideration.
Electrical Products: All electrical items must be returned to the manufacturer for repair or replacement per the manufacturers’ warranty. No electrical product returns are accepted at Category 5 Custom Cycles. We do this to ensure that you get direct service faster.
Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Bluing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, and so forth and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.
Wheels and Rims: There is no warranty on wheels and rims we sell once a tire has been mounted on the wheel. If your wheel or rim has a manufacturing defect, or has been damaged in shipping, you must notify us of the problem before a rubber tire has been mounted.
Seats/Saddlebags: Seats, once mounted, cannot be returned. Returned seats and saddlebags must be in like-new condition, with no evidence of wear or mount marks.
Chrome plated items: Chrome plating is a delicate cosmetic finish and must be handled very carefully. Manufacturers will only warranty chrome plating until the item is installed on a motorcycle or other vehicle. You should expect tiny blemishes or scratches on chrome. Once a week or after every ride, use a good chrome cleaner and soft, clean cloth to remove road dirt and other contaminants to help protect your chrome.
Any manufacturer’s warranty that exceeds this will take effect and will be up to the manufacturer.
How to Return an Item:
Call to confirm order is being returned.
Return the purchase including the item, instructions, packaging, and any other pieces included with the original item.
Package the returned items properly. Packages are subjected to extreme shock and vibration during shipping. When shipping merchandise back to us, please wrap the items individually. Once opened, original packaging alone may be insufficient for safe return. Add sufficient packing material. Any loose metal hardware or parts should be wrapped in plastic or paper and secured inside the box so as to keep them from touching any other items during shipping. Be extremely protective of any chrome parts you may be returning. Parts scratched or damaged upon return receipt will be ineligible for a full refund.
Place in the original box.
Include a copy of the Invoice with the items being returned circled and the bottom of this page indicating the reason for the return.
All returns must be sent pre-paid. We suggest you ship by U.S. Mail or by UPS Ground and retain your tracking number until delivery has been verified. No collect shipments will be accepted.
For your protection packages should be shipped insured for their full value to protect you against lost.
Send all returns to Category 5 Custom Cycles 2750 Griffith Road, Winston-Salem, NC 27103.
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